Experienced, Qualified Dentists

Our dental practice has been established since 2011, and our staff are enthusiastic about providing the highest level of care to our patients. We have an experienced dentist – who is also a fully qualified clinical dental technician.

Our aim

We aim to provide outstanding quality dental care in a friendly, relaxed, atmosphere. Our purpose is to distinguish ourselves as providing both comprehensive dentistry solutions and exceptional patient care and service. We are a family friendly practice with a children’s play area in our reception.

Our Friendly, Relaxed Practice

Our on-site dental laboratory allows us to respond to patients needs rapidly, with new dentures fitted within days. We also offer short notice and emergency appointments. We have an answering machine service available out of hours so that patients can be responded to swiftly the next working day. Our dentist is also able to visit patients in their own home if they are housebound for any reason. We are often able to carry out home visits within days of an initial enquiry – so no long waiting lists.

Our dental team can speak a number of different languages as well as fluent English. These include Polish, Russian and Ukrainian. If you would feel more comfortable discussing your treatment in one of these languages just let a member of our team know.

We carry a range of specialised dental products such as toothpastes and toothbrushes for purchase, and can offer patients complimentary tea and coffee whilst you wait in our comfortable reception area. Whilst our practice does not have on site parking, we are in very close proximity to Nottingham’s Victoria Shopping Centre which has its own large car park. We have full disabled access, including disabled toilets and a ground level treatment room.

you have any further questions regarding our treatments and facilities please contact our friendly reception team on 0115 841 5064.

Complaints Procedure

If you have a complaint or concern about the service you have received from the dentist or any of the staff working in this practice, please let us know. We operate a practice complaints procedure. Our complaint system adheres to national criteria.

How to complain

We hope that most problems can be sorted out easily and quickly, at the time they arise and with the person concerned. If your problem cannot be sorted in this way and you wish to make a complaint, we would like you to let us know as soon as possible – ideally, within a matter of days or at most a few weeks – because this will enable us to establish what happened most easily. If it is not possible to do that, please let us have details of your complaint:

within 6 months of the incident that caused the problem; or
within 6 months of discovering that you have a problem, provided this is within 12 months of the incident.

Complaints about the treatment you received should be made to the dentist who normally sees you. They will explain the complaints procedure to you and will ensure that your concerns are dealt with promptly. It will help if you are as clear as possible about your complaint.

What we shall do

We shall acknowledge your complaint within 2 working days and aim to have looked into your complaint within 10 working days of the date when you raised it with us. We shall then be in a position to give you an explanation, or offer a meeting with those involved. In investigating your complaint, we shall aim to:

find out what happened and what went wrong
enable you to discuss the problem with those concerned, if you would like this;
ensure you receive an apology, where this is appropriate;
identify what we can do to make sure the problem does not happen again.

Complaining on behalf of someone else

Please note that we keep strictly to the rules of confidentiality. If you are complaining on behalf of someone else, we have to know that you have the permission to do so. A note signed by the person concerned will be needed, unless they are incapable of providing this because of physical or mental illness or are a child under 16 years old.

Complaining to Dental Complaints Service

We hope that if you have a problem, you will make use of our practice complaints procedure. We believe this will provide the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. However, this does not affect your right to complain to the Dental Complaints Service, if you feel you cannot raise your complaint with us or you are dissatisfied with the result of our investigation. If you wish further advice you should contact:

Dental Complaints Service
Stephenson House
2 Cherry Orchard Road
Croydon
CR0 6BA

Telephone: 08456 120 540
Email: info@dental_complaints.org.uk

Complaining to the GDC

You can also contact the General Dental Council with a complaint, please see their website for further details.

Our Practice

Before & After Treatments